Privacy Policy

FlowVeda Privacy Policy

Who We Are

At FlowVeda, a brand owned by BioFlow Mgmt LLC, doing business as FlowVeda LLC, your privacy is of paramount importance to us. This Privacy Policy outlines how we, FlowVeda (“FlowVeda,” “we,” “our,” or “us”), as part of a diverse and international group of companies, handle and safeguard your personal data.

FlowVeda is dedicated to the protection and responsible use of your Personal Data across our various platforms, including our website, mobile applications, and other digital services. We acknowledge the trust you place in us when you share your personal information and are committed to using it in a manner that respects your privacy and adheres to applicable data protection laws and regulations.

While FlowVeda operates primarily in the United States, our affiliates and subsidiaries extend our reach, bringing a diverse set of products and services to our customers.  As a global entity, we are subject to a variety of data protection laws. FlowVeda, along with its affiliates and subsidiaries under BioFlow Mgmt LLC, is responsible for the Personal Data it processes. Our data handling practices are designed to comply with the General Data Protection Regulation (GDPR) and other relevant legislation, ensuring a high standard of privacy protection.

As part of our commitment to transparency, we provide this Privacy Policy to explain our practices concerning the collection, use, and disclosure of information.

 

FlowVeda’s Privacy Principles

At FlowVeda, we are dedicated to upholding the highest standards of privacy and data protection. Our Privacy Principles are the cornerstone of our commitment to transparency, clarity, and respect for our customers’ choices. These principles guide us in every aspect of our operations and customer interactions.

1. Transparency and Clarity: We believe in being open and clear about our privacy practices. This includes detailed information about our data processing activities, our strategies, and the ingredients of our products. We aim to provide you with all the information you need to understand how your Personal Data is used.
2. Empowerment: We strive to empower you with knowledge about the benefits of our products and services. This empowerment allows you to make informed decisions and control your experience with FlowVeda.
3. Fair and Lawful Processing: We commit to obtaining and processing Personal Data fairly, lawfully, and ethically. We respect the trust you place in us and only use your data in alignment with the purposes for which it was collected.
4. Privacy by Design: In developing our products and services, privacy is a paramount consideration. We design solutions with data protection and privacy as foundational elements.
5. Accountability and Responsibility: We hold ourselves accountable for adhering to these principles and ensuring that third parties we engage with also respect them. This accountability extends to all aspects of our business.
6. Responsiveness to Privacy Requests: We respect and promptly respond to your privacy rights as provided by law, ensuring that you can easily manage and update your Personal Data.
7. Protection and Security: We are committed to protecting your Personal Data with robust security measures. This includes reducing the risk of misuse and maintaining data accuracy.
8. Customer-Centric Approach: At the heart of our principles is our focus on you, our customer. Your well-being, privacy, and trust are paramount in every decision we make and action we take.

 

BioFlow Mgmt LLC and FlowVeda LLC Privacy Policy  — Your Privacy Rights

 Last Updated Date:  January 10, 2024

Scope of the Policy

This Privacy Policy applies to all personal data that FlowVeda, a brand of BioFlow Mgmt LLC dba FlowVeda LLC, collects, uses, shares, and processes. This includes information gathered through our digital platforms such as our website and mobile applications (“Online Services”), as well as through offline interactions such as in-person engagements, phone communications, and postal correspondence. This policy governs our data handling practices across all our Products and Services, including any interaction at events, tradeshows, or conferences, and when processing data as a service provider for other businesses.

Please be aware that in specific situations, unique privacy notices may apply. In such cases, those notices will take precedence over this general policy.

If you provide us with personal data of someone other than yourself, you are responsible for ensuring compliance with all relevant data protection laws, including obtaining necessary consent.

By engaging with our services and providing us with your personal data, you acknowledge and agree to the terms outlined in this Privacy Policy. The entity within the FlowVeda group that you interact with, or that provides you with a product or service, is responsible for the collection and use of your personal data.

 

Information Collected

What Constitutes Personal Data?

Personal Data includes any information that can identify an individual or can be linked directly to them. This encompasses a diverse range of data types, including but not limited to:

• Contact Information: Your name, mailing address, telephone number, and email address. Mobile phone numbers may also be collected.
• Payment Information: Credit card numbers, security codes, and billing addresses.
• Engagement Data: Information related to your interactions with our Platform, such as purchase history, product preferences, and feedback.
• Communications: Data from messages sent through our “Contact Us” page, customer service interactions, and participation in promotions, surveys, or reviews.
• Demographics and Preferences: Information like birthdate, age, gender, ethnicity, and other personal preferences or interests.
• Technical Data: Device types, identifiers, network information, IP addresses, operating system details, and geolocation data.
• Usage and Analytics Data: Information about how you interact with our website or app, including browser type, referring/exit pages, and interaction data.
• Health-Related Information: General health history or wellness information that you choose to share with us, particularly relevant to our product offerings.
• Social Media Information: Data related to your activities on our social media pages or the information you share on social media platforms.
• Device and Network Information: Specific details about the devices and networks you use to access our services, including hardware models and Internet service provider details.

This list is a high-level summary. More detailed information on how we collect, process, and use personal data, including the legal bases for processing and potential recipients of your data, will be provided in subsequent sections.

Please note that our collection and use of your personal data are guided by a commitment to protecting your privacy and are in compliance with applicable data protection laws.

 

Methods We Use to Collect Information

At FlowVeda, we collect personal data through various interactions and activities to enhance our services and provide a personalized experience for our customers. Our data collection methods include:

1. Direct Interaction: We gather data directly from you when you engage with various aspects of our services, such as:
   • Registering for an account or subscription.
   • Making purchases through our platforms.
   • Participating in our book club, contributing to blog discussions, or commenting on thought leadership articles.
   • Posting product reviews, testimonials, or engaging in discussions on our website.
   • Signing up for newsletters, updates, or promotional materials.
   • Participating in surveys, contests, or promotional events.
   • Contacting our customer service team.
   • Interacting with our social media pages.
2. Automatic Collection via Website Navigation: Our systems automatically collect data as you navigate our website, including:
   • Browsing through our product catalog and informational content.
   • Engaging with interactive features like quizzes, polls, or calculators.
   • Accessing and participating in the FlowVeda community forums and discussion boards.
3. Use of Cookies and Tracking Technologies: We utilize various technologies like cookies, web beacons, and similar tools to collect data about your usage and preferences. This data is gathered when you:
   • Use our mobile applications or visit our digital platforms.
   • Navigate through our online platforms and interact with our content.
   • Engage with our online advertisements or sponsored links.
4. Third-Party Sources: We may receive information about you from external sources, including:
   • Marketing and analytics partners.
   • Public databases and social media platforms.
   • Business partners, affiliates, and other third-party sources.
5. Combining Data from Multiple Sources: To provide a cohesive experience, we may combine the data we collect from you through various channels, such as combining online data with offline interactions.

 

Purpose of Collecting Information

We use the collected information to deliver and improve our services, as well as to enhance your experience with FlowVeda. The uses include:

• Processing and fulfilling orders, including managing payments and shipping.
• Communicating with you about your account, orders, and inquiries.
• Personalizing your experience based on your interactions and preferences.
• Conducting research and analyses to improve our website, products, and services.
• Detecting and preventing fraud or other unauthorized or illegal activities.
• Developing targeted marketing campaigns and strategic planning based on customer trends and behaviors.
• Providing customer support and responding to feedback, reviews, and inquiries.

Your engagement with our platforms and services indicates your consent to the collection and use of your information as described in this policy. We are dedicated to handling your data responsibly and in accordance with applicable privacy laws.

 

Sharing of Personal Information

General Policy on Sharing

At FlowVeda, we share your personal information exclusively for purposes that are integral to our operations and customer service. This includes fulfilling orders, working with vendors, and enhancing our customer support. We ensure that your data is shared responsibly and in accordance with applicable laws.

 

Third-Party Service Providers

Our website may contain links to external websites. To provide a seamless experience and effective service, we collaborate with various third-party service providers. These collaborations are governed by strict data protection agreements, ensuring that your personal information is handled securely and responsibly. Our key service providers include:

1. WooCommerce: Powers our online store. Their privacy policy can be found at https://woocommerce.com/privacy-policy/.
2. Stripe: Manages payment processing. Stripe’s privacy practices are detailed at https://stripe.com/privacy.
3. PayPal: Another platform for payment processing. Details on how PayPal uses personal information are available at https://www.paypal.com/webapps/mpp/ua/privacy-full.
4. Amazon Pay: Facilitates payments for orders. Amazon Pay’s privacy policy is accessible at https://pay.amazon.com/us/help/201212430.
5. Google Analytics: Helps us understand customer interactions with our site. Google’s privacy policy can be reviewed at https://policies.google.com/privacy, and you can opt-out at https://tools.google.com/dlpage/gaoptout.
6. Shipmonk: Manages logistics and shipping. Their privacy policy can be found at https://www.shipmonk.com/privacy-policy.
7. Mailchimp: Handles email marketing and communication. Mailchimp’s privacy policy is available at https://mailchimp.com/legal/privacy/.
8. Passport: Facilitates international shipping. Privacy information for Passport is available at https://passportshipping.com/privacy-policy.

Please note that we do not endorse and are not responsible for the privacy practices of such external sites. We encourage our users to read the privacy statements of each website they visit.

 

Disclosures for Specific Purposes

We share personal information with third parties only for specific, predefined purposes. These include:

• Order Fulfillment: Sharing necessary information with logistics and delivery partners to fulfill orders.
• Customer Support and Management: Collaborating with customer relationship management platforms and support tools to provide effective customer service.
• Marketing and Communication: Using tools for email marketing and communication to inform customers about new products, offers, and updates.

 

Compliance and Legal Obligations

In compliance with legal requirements, we may also share personal information:

• To respond to legal requests or to comply with laws and regulations.
• To protect our rights and the rights of our users in cases of fraud or security concerns.

 

Children’s Privacy

FlowVeda does not knowingly collect, use, or disclose personal information from children under the age of 16 without parental consent. If we become aware of such collection, we will take steps to delete the information as promptly as possible.

 

Understanding Your Rights Regarding Personal Data

At FlowVeda, we acknowledge and respect your rights regarding your personal data. It’s important to note that certain interactions with us, such as contacting customer service, may necessitate the processing of some personal data to effectively assist you. If you’re unable to provide this data, we may be limited in our capacity to fulfill your requests.

 

Your Data Protection Rights

Depending on the data protection laws applicable in your region, you may have certain rights regarding your personal data. These rights include:

1. Access: The right to request access to your personal data held by us.
2. Rectification and Erasure: The right to ask us to correct or delete your personal data.
3. Restriction and Objection: The right to request that we restrict or stop the processing of your personal data, including opting out of marketing communications.
4. Data Portability: The right to have your data transferred to another organization, where applicable.
5. Withdrawal of Consent: If we’ve obtained your consent for specific data processing activities, you have the right to withdraw this consent at any time.

 

Exercising Your Rights

To exercise any of these rights, you can contact us directly through our designated channels. We will make reasonable efforts to respond to your requests in accordance with applicable laws and may require additional information from you to verify your identity and process your request. Please understand that under certain circumstances, we may be legally unable to fulfill your request.

 

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You have the option to manage these settings through our cookie preference tool. While most web browsers automatically accept cookies, you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our services.

 

State-Specific Disclosures

Residents of certain states may be entitled to additional disclosures or have different rights regarding their personal data. We provide specific information tailored to residents of states with such laws, including California, Colorado, Connecticut, Virginia, and Nevada.

• California. If you are a California resident, please see the additional California-specific privacy disclosures.
• Colorado. If you are a Colorado resident, please see the additional Colorado-specific privacy disclosures.
• Connecticut. If you are a Connecticut resident, please see the additional Connecticut-specific privacy disclosures.
• Virginia. If you are a Virginia resident, please see the additional Virginia-specific privacy disclosures.
• Nevada. Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at help@onnit.com. With the subject line “Nevada opt-out”.

 

Global Data Transfer and GDPR Compliance

For European residents, we process your information in order to fulfill contracts or pursue legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States. Under the GDPR, you have specific rights regarding the processing of your personal data, and we are committed to adhering to those requirements.

 

Security of Your Personal Information

Commitment to Security

At FlowVeda, safeguarding your personal information is a top priority. In alignment with legal obligations and industry best practices, we have implemented a combination of physical, technical, and administrative safeguards. These measures are designed to protect your personal data from loss, misuse, alteration, theft, unauthorized access, and unauthorized disclosure.

 

Your Role in Security

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to play a proactive role in keeping your personal data safe, particularly by safeguarding your account passwords and other personal identifiers.

 

Data Retention

We retain personal data only for as long as necessary for the specific business purposes for which it was collected. In certain instances, we may be required to retain data for a longer duration due to legal or other necessary business purposes. Wherever feasible, we aim to anonymize or remove unnecessary identifiers from records that are retained beyond our standard retention period.

 

Handling of Information

Our platform is primarily intended for users within the United States. However, personal information we maintain may be stored in or outside of the United States. If you reside outside the United States and choose to provide information to us, you agree to the transfer of your personal information to the United States and processing there. Our practices are subject to the laws of the United States, which may differ from those in your country.

 

Links to Third-Party Services

Our website may contain links to other third-party sites and online services. If you click on a third-party link, you will be directed to a site or service that we do not control and that is not governed by this policy. We are not responsible for the privacy practices of these third-party sites and services and recommend you read their privacy policies carefully.

 

Changes and Updates to This Privacy Policy

FlowVeda reserves the right to modify this Privacy Policy at any time. Changes to the policy will be communicated by updating the date of the last revision at the top of the policy document. It’s advisable for you to periodically review this Privacy Policy to stay informed about any changes. Your continued use of our services after any modification to this policy will constitute your acceptance of such modifications.

 

Contacting Us

For any questions, comments, or concerns you may have about this Privacy Policy or our data handling practices, please feel free to reach out to us. You can contact FlowVeda’s support team at support@flowveda.com. Alternatively, you can visit our contact page at www.flowveda.com/contact-us/ for more ways to get in touch with us.

We are committed to promptly responding to your inquiries and requests in accordance with applicable laws. Upon receiving your request, we may need additional information from you to process your request and verify your identity. Please be aware that there might be circumstances under which we are legally unable to fulfill certain requests.